弗朗茨, 柯克莫, 谭静, 叶硕, & 贾俊岩. (2016). 埃森哲顾问教你做流程管理: Value-driven business process management: the value-switch for lasting competitive advantage. 机械工业出版社.
Citação norma Chicago弗朗茨, 柯克莫, 谭静, 叶硕, and 贾俊岩. 埃森哲顾问教你做流程管理: Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 机械工业出版社, 2016.
Citação norma MLA弗朗茨, et al. 埃森哲顾问教你做流程管理: Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 机械工业出版社, 2016.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.