弗朗茨, 柯克莫, 谭静, 叶硕, & 贾俊岩. (2016). 埃森哲顾问教你做流程管理: Value-driven business process management: the value-switch for lasting competitive advantage. 机械工业出版社.
Lua i Stíl Chicago (17ú heag.)弗朗茨, 柯克莫, 谭静, 叶硕, agus 贾俊岩. 埃森哲顾问教你做流程管理: Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 机械工业出版社, 2016.
Lua MLA (8ú heag.)弗朗茨, et al. 埃森哲顾问教你做流程管理: Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 机械工业出版社, 2016.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.