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Dyfyniad Arddull Chicago弗朗茨, 柯克莫, 谭静, 叶硕, and 贾俊岩. 埃森哲顾问教你做流程管理: Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 机械工业出版社, 2016.
Dyfyniad MLA弗朗茨, et al. 埃森哲顾问教你做流程管理: Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 机械工业出版社, 2016.
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