弗朗茨, 柯克莫, 谭静, 叶硕, & 贾俊岩. (2016). 埃森哲顾问教你做流程管理: Value-driven business process management: the value-switch for lasting competitive advantage. 机械工业出版社.
Citace podle Chicago (17th ed.)弗朗茨, 柯克莫, 谭静, 叶硕, a 贾俊岩. 埃森哲顾问教你做流程管理: Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 机械工业出版社, 2016.
Citace podle MLA (8th ed.)弗朗茨, et al. 埃森哲顾问教你做流程管理: Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 机械工业出版社, 2016.
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