王玉荣 & 葛新红. (2016). 流程管理: Process management (5版.). 北京大学出版社.
Chicago Style (17th ed.) Citation王玉荣 and 葛新红. 流程管理: Process Management. 5版. 北京大学出版社, 2016.
MLA (8th ed.) Citation王玉荣 and 葛新红. 流程管理: Process Management. 5版. 北京大学出版社, 2016.
Warning: These citations may not always be 100% accurate.